Terms and Conditions

1. Definitions

LUMIVINE.CO.UK – FEMA TECH SRL Company, located in Mangalia, Simion Barnutiu Street, No. 9, J13/1761/2021, VAT number RO44337610, registered capital – 300 RON, organized under Romanian law.

SITE – The domain www.LUMIVINE.CO.UK.ro and its subdomains.

CONTENT is defined as:

• All information on the SITE that can be visited, viewed, or otherwise accessed via digital equipment;
• The content of any email sent to USERS or CLIENTS by LUMIVINE.CO.UK through electronic means or any other communication medium;
• Any information communicated by an employee or collaborator of LUMIVINE.CO.UK to the USER or CLIENT, using contact details provided or not by the latter;
• Information about products, services, and/or prices practiced by LUMIVINE.CO.UK during a certain period;
• Information about products, services, and/or prices practiced by a third party with whom LUMIVINE.CO.UK has partnership agreements, during a certain period;
• Data related to LUMIVINE.CO.UK or other privileged data of the same.

SERVICE – The e-commerce service conducted exclusively on the public portions of the SITE, providing the CLIENT with the possibility to contract products and/or services using exclusively electronic means, including other distance communication methods.

MEMBER – A natural person who has or obtains access to CONTENT through any means of communication (electronic, telephone, etc.) or based on a user agreement between LUMIVINE.CO.UK and said person, requiring the creation and use of an ACCOUNT.

CLIENT – A person who has or obtains access to CONTENT and SERVICE after creating a MEMBER ACCOUNT.

ORDER – An electronic document that serves as a communication form between the Seller and the Buyer, through which the Buyer expresses the intention to purchase Goods and Services from the Site.

RRP Price – Recommended Retail Price, i.e., the price recommended by the Supplier – is the information presented for some products near the selling price (on the left in pages with multiple products, below the selling price on the individual product page), with smaller font than the selling price and in gray color. For products offered for sale at the RRP price, it is displayed only as the selling price. The RRP Price is NOT a reference price used by LUMIVINE.CO.UK and should only be used as information/recommendation from LUMIVINE.CO.UK’s supplier. We display this information for comparative evaluation purposes, and the client understands that its less prominent marking is not intended to cause confusion, and that the selling price practiced for each product is clear during the purchase process and in “My Cart” https://www.LUMIVINE.CO.UK.ro/cart/index.

DOCUMENT – These Terms and Conditions.

COMMERCIAL COMMUNICATIONS – Any type of message sent (such as: email / SMS / Viber / phone / mobile push / web push etc.) containing general and thematic information, information about similar or complementary products to those purchased/viewed, information about offers or promotions, information about Goods and Services added to the “My Account/My Cart” section, as well as other commercial communications, such as market research and/or opinion polls.

DISTANCE CONTRACT – As defined in the Emergency Ordinance 34 from June 4, 2014, regarding consumer rights within contracts concluded with professionals, and for the amendment and completion of some normative acts, art. 2 point 7, as it transposed Directive 2011/83/EU on consumer rights: any contract concluded between a professional and a consumer within an organized system of distance selling or service provision, without the simultaneous physical presence of the professional and the consumer, using exclusively one or more distance communication means until the contract is concluded.

PERSONAL DATA – Any information regarding an identified or identifiable natural person (“data subject”); typically, personal data include: name and surname of the person, home address, email address, personal identification number, phone number, client identification codes/online identifiers, location data, etc.

PERSONAL DATA OPERATOR – Means a natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the personal data processing.

CONSENT of the data subject – Any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

PROCESSING – Any operation or set of operations performed on personal data (with or without automated means), such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction (any operation related to personal data).

NEWSLETTER / ALERT – The periodic, exclusively electronic means of information regarding products, services, and/or promotions carried out by LUMIVINE.CO.UK during a certain period, without any commitment from LUMIVINE.CO.UK regarding the information contained therein.

TRANSACTION – Collection or refund of an amount resulting from the sale of a product/service by LUMIVINE.CO.UK to the Client, using the services of the card processor approved by LUMIVINE.CO.UK or by bank transfer, regardless of the delivery method.

2. General

2.1. This document establishes the terms and conditions for the use of the Site/Content/Service by the Member or Client, in case they do not have another valid usage agreement concluded between LUMINAT.RO and them. Please carefully review this document to prevent any unwanted/unpleasant consequences that might negatively impact the data and/or information provided to the company LUMIVINE.CO.UK by the User/Member/Client.

2.2. The provision of services and/or products will commence immediately after fulfilling all required registration formalities. By opting for registration, the Member or Client agrees to provide correct name, address, and other necessary information for processing placed orders. To correct or update this information, please access the “personal data” menu within the “My Account” application. By accessing the account and using the personal password, you are responsible for all actions resulting from its use. LUMIVINE.CO.UK cannot be held responsible for errors/incidents arising from the user’s negligence regarding the security and confidentiality of their account and password.

2.3. Using, including but not limited to accessing, visiting, and viewing the Content/Service, implies the Member’s or Client’s acceptance of these terms and conditions; the Client undertakes to continuously monitor the terms and conditions which may be updated, modified, and supplemented. In case of misunderstandings, the valid Terms and Conditions at the time of order and notification in writing by LUMIVINE.CO.UK apply.

2.4. Access to the Service is exclusively through the public site available at www.LUMIVINE.CO.UK.

2.5. By using the Site/Content/Service, the Member or Client is solely responsible for all activities arising from its use. They also bear responsibility for any material, intellectual, or electronic damages, or of any other kind, caused to the Site, Content, LUMIVINE.CO.UK Service, or any third party with whom LUMINAT.RO has partnership contracts, in accordance with the current Romanian legislation.

2.6. If the User or Client does not agree and/or accept this Document regarding the terms and conditions, they should send an email to contact@LUMIVINE.CO.UK specifying the reasons and/or requests for changes.

2.6.1. Additionally, the User or Client can withdraw their consent at any time, deciding to renounce: access to the Service, other services offered by LUMINAT.RO through the Site. In this regard, the User or Client should send an email to dpo@LUMIVINE.CO.UK.

2.6.2. If the User or Client no longer wishes to receive newsletters/alerts and/or marketing and promotional communications from LUMIVINE.CO.UK via any communication channel (electronic, phone, etc.), they can unsubscribe by using the “unsubscribe” link available in any email communication or by sending a written request to the email address of the data protection officer dpo@LUMIVINE.CO.UK.

2.6.3. In accordance with the provisions and regulations regarding personal data protection, the User or Client has the right to request the DELETION of their personal data processed for commercial purposes by LUMIVINE.CO.UK based on the agreed contract. In this regard, they can submit a written request to the email address of the data protection officer dpo@LUMIVINE.CO.UK.

2.6.4. The User or Client can always change their decision not to agree and/or accept the document, expressing their ACCEPTANCE for the terms and conditions document in the form it is available at that time.

2.7. If the Client has paid for all Contracts not fulfilled by LUMIVINE.CO.UK and revokes their expressed agreement in favor of the Document during the execution of an Order, LUMIVINE.CO.UK will cancel their Order without any further obligations from either party towards the other or any party claiming damages.

2.8. This Site is only intended for individual Members who are at least 18 years old, who have completed the corresponding registration steps, and who have not been suspended or removed by LUMIVINE.CO.UK, regardless of the reason for suspension or removal. By becoming a Member, the individual declares that they meet the aforementioned conditions.

3. Content

3.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, trademarks, static images, dynamic images, text, and/or multimedia content presented on the Site, is the exclusive property of LUMIVINE.CO.UK. All rights related to this content are reserved by LUMIVINE.CO.UK, either obtained directly or indirectly (through licenses for use and/or publication).

3.2. Members or Clients are not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any content in any context other than the original one intended by LUMIVINE.CO.UK, place any content outside the LUMIVINE.CO.UK site, remove the copyright notices of LUMIVINE.CO.UK regarding the content, or participate in the transfer, sale, distribution of materials made by reproducing, modifying, or displaying the content, without the express agreement of LUMIVINE.CO.UK.

3.3. Any content that the Member or Client accesses or obtains through any means is subject to this Document, unless the content is accompanied by a specific and valid usage agreement concluded between LUMIVINE.CO.UK and the Member or Client, without any implied or express warranty from LUMIVINE.CO.UK regarding that content.

3.4. The Member or Client may copy, transfer, and/or use the content only for personal or non-commercial purposes, provided these do not conflict with the provisions of this Document.

3.5. If LUMIVINE.CO.UK grants the Member or Client the right to use certain content as described in a separate usage agreement, to which the Member has or obtains access due to this agreement, this right extends only to that content defined in the agreement, only for the period when this content exists on the site or for the period defined in the agreement, under the conditions defined. This does not represent a contractual commitment from LUMIVINE.CO.UK to the respective Member, Client, or any third party that accesses this content and may be or is prejudiced in any way by this content, during or after the expiration of the usage agreement.

3.6. No content transmitted to the Member or Client, through any means of communication (electronic, telephone, etc.), or obtained by them through access, visitation, and/or viewing constitutes a contractual obligation from LUMIVINE.CO.UK and/or its employee or collaborator who facilitated the content transfer, if such exists, regarding that content.

3.7. Any use of the Content for purposes other than those expressly permitted by this Document or by the accompanying usage agreement, if such exists, is prohibited.

4. Contact for Clients and Members

4.1. LUMIVINE.CO.UK publishes on its site complete and correct identification and contact details for Clients or Members.

4.2. By using the contact form or service presented on the site, the Member or Client declares and accepts to be contacted by any available means, including electronic means, by LUMIVINE.CO.UK (without any obligation from the company in this regard). They understand that by providing contact details such as name, email address, phone number, etc., these details will be processed and stored in the database to improve business relations and the proper conduct of the company’s economic and commercial activities. For details and additional information related to the processing and management of your personal data, please refer to the Privacy Policy chapter/article.

4.3. Partial or complete completion of the contact form and its submission does not in any way constitute an obligation from LUMIVINE.CO.UK to contact the Member or Client.

4.4. Accessing the Site, using the information presented therein, visiting pages, or sending emails or notifications addressed to LUMIVINE.CO.UK is done electronically, by phone, or any other available means of communication between the Member or Client and LUMIVINE.CO.UK, thereby agreeing to receive notifications from LUMIVINE.CO.UK electronically and/or by phone, including communications via email, SMS, or announcements on the site.

4.5. The Client expressly declares that the contact details provided belong to them (email address, phone number, delivery address) and can be used by LUMIVINE.CO.UK in its communications with the Client.

5. Newsletters and Alerts

5.1. When a Member or Client creates an Account on the Site, agreeing to the Document (Terms and Conditions), they have the right to express their consent or refusal to receive newsletters and/or alerts from LUMIVINE.CO.UK through electronic and/or telephone means, including communications via email, SMS, or site announcements.

5.2. The data collected from the Member for the purpose of sending newsletters and/or alerts may and will be used by LUMIVINE.CO.UK within the limits of the Privacy Policy.

5.3. Members or Clients can opt out of receiving newsletters and/or alerts at any time:

5.3.1. By using the dedicated link within any received newsletters and/or alerts (located at the bottom of the email in the “Click here to unsubscribe” section), where this option is technically possible;

5.3.2. By changing their consent to receive newsletters and/or alerts using pages from the restricted areas within the Member’s individual Account on www.LUMIVINEro;

5.3.3. By contacting LUMIVINE.CO.UK using the details specified in art. 2.6, without any further obligation of either party towards the other or without either party being able to claim damages from the other.

5.4. Withdrawing consent to receive newsletters and/or alerts does not imply renouncing the consent given for this Document and only takes effect for future communications after the intent to withdraw has been communicated.

5.5. LUMIVINE.CO.UK reserves the right to select the individuals to whom it will send newsletters and/or alerts, as well as the right to remove from its database any Member or Client who previously consented to receive newsletters and/or alerts, without any subsequent commitment from LUMIVINE.CO.UK or prior notification.

5.6. LUMIVINE.CO.UK will not include in newsletters and/or alerts sent to Members or Clients any other form of advertising material referring to any third party that is not a commercial partner of LUMIVINE.CO.UK at the time of sending the newsletters and/or alerts.

6. Privacy Policy

We make every effort to ensure that we protect and respect your personal data privacy by implementing the necessary measures provided by current data protection norms and regulations, including the General Data Protection Regulation (GDPR) 2016/679.

This chapter aims to inform you about the personal data we collect from you or that you provide to us through this website, and how we will process this data.

6.1. According to the current data protection norms and regulations (GDPR) – personal data is defined as any information relating to an identified or identifiable natural person. Primarily, the personal data that LUMIVINE.CO.UK considers includes: the individual’s full name, address, email address, ID number, phone number, client identification codes/online identifiers, order billing details, voice, banking information for returns/refunds, and social media accounts.

6.1.1. The personal data collected and processed by LUMIVINE.CO.UK includes: full name, address (delivery postal address), email address, phone number, client identification codes/online identifiers, billing information (in case of order completion), voice, banking information (for returns/refunds), and social media accounts.

We do not collect or process sensitive data, as defined in the General Data Protection Regulation (GDPR), or special categories of personal data. Additionally, we do not intend to collect or process data of minors under the age of 18.

6.1.2. According to the GDPR, data controllers (“Controllers”) include (i) FEMA TECH SRL, a Romanian legal entity, with its registered office in Mangalia, Constanta County, Strada Simion Barnutiu, no.9, registered under the Trade Register with no. J13/1761/2021 and VAT number RO44337610, which has the obligation, in accordance with national regulations and EU Regulation 679/2016 (GDPR), to securely manage your personal data only for the specified purposes. This data has been collected/processed/etc. in past and/or ongoing commercial relationships for which you have validly given your consent as per the legislation in force at the time of data collection and processing.

6.1.3. The Company informs that the list in article 6.1 and the following articles is purely illustrative. Depending on the service engaged by the client, the company collects only the minimum personal data necessary for the purposes/activities carried out by LUMIVINE.CO.UK.

6.2. In the operation of this website, LUMIVINE.CO.UK collects certain information (“personal data”) about identified or identifiable individuals, data provided by users of this website, through voluntary consent, either directly (e.g., name, surname, postal address, email address, phone number) or indirectly (e.g., IP address, UUIDs from social logins).

6.3. The purposes of processing the personal data provided by a “Member” or a “LUMIVINE.CO.UK Client”, pursued by LUMIVINE.CO.UK, are as follows:

• Processing orders and returns;
• Maintaining relationships with contractual partners for accounting purposes;
• Optimizing marketing activities;
• Resolving order fulfillment requests;
• Marketing communications;
• Managing the account on the LUMIVINE.CO.UK platform;
• Statistical purposes;
• Feedback on services offered by LUMIVINE.CO.UK.

6.4. LUMIVINE.CO.UK collects, processes, and manages your personal data in accordance with GDPR norms and regulations for the following periods: (i) in accordance with the provisions of the civil code regarding the legal institution of prescription and the contractual conditions accepted by agreeing to the terms and conditions, personal data collected are archived/retained by the Company for a period of 3 years from the termination of the contract (for situations of deliveries and no return requests); (ii) personal data collected are archived/retained by the Company for 3 years and/or until the Client expresses the date of the last return related to the account.

Moreover, it is important to know that we may process personal data to inform you about products and services, promotional offers, or for newsletter subscriptions. As a general rule, these personal data will be processed for direct marketing purposes only with your consent and using the communication channels (email, SMS, etc.) you indicated at the time of giving consent. In these conditions, it is important to know that we will use your marketing consent until its withdrawal, with the possibility to withdraw this type of consent at any time.

By providing personal data, the LUMIVINE.CO.UK Client unconditionally declares and accepts that their personal data will be part of, and stored in the owner’s database, thereby expressing explicit and unequivocal consent for their personal data to be stored, used, and processed according to the purposes specified in point 6.3.

6.5. LUMIVINE.CO.UK informs that processing represents any operation/set of operations on this data (with or without using automated means), including collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, provision, alignment, combination, restriction, erasure, destruction, etc. (these operations are illustrative in the Regulation, the notion of processing representing any operation related to personal data).

6.6. Territorially, the provisions of the regulation apply to processing carried out by an operator or processor based in the EU, processing personal data of individuals located in the EU, carried out by an operator or processor not established in the EU if: goods or services are offered to individuals in the EU or the behavior of persons in the EU is monitored.

LUMINAT.RO is a personal data controller in accordance with the current regulations, including the GDPR.

6.7. The Company wishes to inform you that, depending on the service/activity chosen by the client and the purpose of collecting personal data, LUMIVINE.CO.UK may transmit your data to group companies, third parties, or authorities to fulfill the purposes based on the grounds of processing activities. According to the GDPR, we inform you that we may transmit or provide access to certain personal data concerning you to the following categories of recipients:

• Group companies for order management;
• Commercial partners for the provision of ordered products/services;
• Courier service providers;
• Payment/banking service providers;
• Accounting service providers for maintaining accounting records by external agents;
• Other companies with which we may develop joint market offerings of our goods and services;
• Public authorities.

We assure you that we will exercise all due diligence to ensure that the agent and/or contracting third party provide sufficient guarantees to implement appropriate technical and organizational measures so that the procedures meet the requirements of legal norms and regulations, including GDPR, and ensure the protection of the rights of the data subject (physical person client/member of LUMIVINE.CO.UK).

6.8. The basis for processing this personal data and managing the collected data may be in relation to the purpose of data processing, your consent given when creating an online account and validating it, by requesting to become a client/member of the LUMIVINE.CO.UK community. Also, the basis is a legal and/or contractual one, based on the contract/commercial relationship that has arisen between you, the client, and the LUMIVINE.CO.UK company/companies, through placing orders and making payments for ordered products, by returning non-conforming or refused products, etc., but also a legitimate basis necessary and indispensable for the commercial and economic activities of the LUMIVINE.CO.UK company, as provided by the Regulation. We will process your personal data to improve and take protective measures whenever necessary, for the protection regarding the use of the website and the platform users of LUMIVINE.CO.UK against cyber-attacks, prevention and detection of fraud attempts, including transmitting information to competent public authorities, managing various other risks.

6.9. We also want to fully inform you and understand that we should present to you the Principles established by Regulation EU 679/2016 and the User Rights regarding personal data.

6.10. The European Regulation on the protection of personal data sets out 6 principles to be respected by the controller (the company LUMIVINE.CO.UK) when processing personal data:

• Principle of lawfulness, fairness (fairness), and transparency. According to this principle, the company must ensure (1) that data processing is only carried out in compliance with legal provisions, any other processing will be considered unlawful, (2) that it processes data only in ways that the person concerned would reasonably expect, and (3) that processing must be transparent, meaning the controller must clearly and openly communicate to the data subjects how it intends to use personal data.
• Principle of purpose limitation. Our company respects this principle by committing to collect/process personal data only for the determined and communicated purpose to the individual.
• Principle of data minimization. Our company respects this principle by collecting/processing only the minimum necessary data for the operations, adopting norms to ensure that it will not collect unnecessary data in relation to the commercial operation.
• Principle of accuracy, up-to-date data. Our company will collect/process from its clients only accurate and current data.
• Principle of storage limitation. Our company respects the principle regulated by the European regulation, archiving/storing your data only for the period necessary to fulfill the purposes.
• Principle of integrity and confidentiality. Our company has implemented all security measures and has set norms within its departments aimed at ensuring security against unauthorized and unlawful processing and against accidental loss, destruction, or damage of data.

6.11. The European Regulation has stipulated that natural persons (clients/members of LUMIVINE.CO.UK) benefit from 8 (eight) rights:

a) Right to information (art. 13, art. 14). Please note that in the introductory part of the “terms and conditions” document, as well as in this chapter, information is provided about: the identity and contact details of the controller and its representative; contact details of the data protection officer; purpose of processing and legal basis; recipients or categories of recipients; information about data transfer to a third country; adequate safeguards; storage period; its rights; right to lodge a complaint; possible consequences of data provision; existence of automated decision-making processes.

b) Right of access (art. 15). The right of access of individuals is respected by the Company and concerns: confirmation regarding data processing; access to processed data; providing a copy of personal data being processed; obtaining additional information (for a reasonable fee); remote access through a system allowing data visualization by the data subject; verifying the identity of the person requesting information.

c) Right to rectification (art. 16, art. 19). The right to access by individuals is respected by the Company and concerns: rectification of indexed data; completion of data.

d) Right to erasure (art. 17, art. 19). The Company respects the right to erasure exercised by individuals only under conditions where this right is exercised in a reasoned/founded manner:

Motive: the data is no longer necessary; withdrawal of consent; objection; illegal processing. Also, by creating an Account, each Member or Client has consented for LUMINAT.RO to transmit their personal data to contractual partners due to a legal obligation imposed by European Union law or domestic law; providing services to a child, if legal conditions are not met.

The right cannot be exercised and, implicitly, respected if the processing is necessary for: the right to freedom of expression and information; compliance with a legal obligation; the performance of a task carried out in the public interest; in the field of health; archiving; scientific or historical research; statistical purposes; the establishment, exercise, or defense of a legal claim.

e) Right to restriction (art. 18, art. 19). The Regulation grants this right to individuals and can be exercised in the following cases:

Cases: challenging the accuracy of data; illegal processing; the data is no longer necessary;

The controller can only store the data;

Any processing related to restricted data requires the consent of the data subject;

The controller communicates the rectification, erasure, or restriction of data to all recipients.

f) Right to data portability (art. 20). According to the provisions of the regulation, the Company respects the right of individuals to request the porting of their data in a simple, readable format and to transfer it to another operator chosen by the person exercising this right.

g) Right to object (to cease processing activity – art. 21) can only be exercised for the following purposes: direct marketing; research, scientific, historical, statistical; performing a task in the public interest, exercising public authority; legitimate interests of the controller or a third party.

h) Right not to be subject to automated decision-making profiling (art. 22) entails:

Illicit nature of profiling regardless of purpose: assessing employees’ skills and job quality; scoring;

Exception: the existence of the individual’s consent.

It is good to know that you have the opportunity to contact the Data Protection Officer at LUMIVINE.CO.UK at the email address: dpo@LUMIVINE.CO.UK. We assure you that we will make the necessary efforts to promptly respond to your requests and provide you with the details you need!

Also, we inform you that you have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the data protection supervisory authority are as follows:

National Supervisory Authority for Personal Data Processing. G-ral. Gheorghe Magheru Blvd, no. 28-30, Sector 1, postal code 010336, Bucharest, Romania, Phone: +40.318.059.211 or +40.318.059.212; Email: anspdcp@dataprotection.ro.

To exercise the rights mentioned above, as a client of LUMIVINE.CO.UK, you have the right to submit a written request, dated and sent to the email address dpo@LUMINAT.RO.ro, to lawfully and fairly exercise your intervention right, concerning: (i) rectification, updating, blocking, or deletion of data whose processing does not comply with national legislation provisions (Law no. 190/2018 on the implementation measures of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, as well as Regulation EU 679/2016, which can be exercised for all the above-mentioned actions especially when the data is incomplete or inaccurate; (ii) anonymization of personal data; (iii) notification to third parties to whom the data has been disclosed, provided that such notification does not entail an effort disproportionate to the legitimate interest that could be harmed, respectively for (iv) ceasing the processing of their personal data as far as possible according to the processing purpose. As the Controller, we inform you that we will cease the processing of personal data immediately if the purpose for which we collected them has ceased.

7. Cookie Policy for www.LUMIVINE.CO.UK

A cookie is a small text file, often encoded, sent by a server to a web browser and then sent back (unaltered) by the browser every time it accesses that server. The cookie is installed upon a request sent by a web server to a browser (e.g., Internet Explorer, Chrome, Mozilla) and is completely “passive” (it does not contain software programs, viruses, or spyware and cannot access the user’s hard drive). Cookies are used for authentication, as well as tracking user behavior; typical applications include remembering user preferences and implementing a “shopping cart” system. These files enable the recognition of the user’s terminal and the presentation of content in a relevant manner, tailored to the user’s preferences. Cookies ensure users have a pleasant browsing experience and support LUMIVINE.CO.UK’s efforts to offer comfortable services to users, e.g., online privacy preferences and shopping cart history. They are also used to prepare anonymous aggregated statistics that help understand how a user benefits from www.LUMIVINE.CO.UK, allowing for the improvement of the site’s structure and content while excluding the personal identification of the user.

LUMIVINE.CO.UK uses two types of cookies: session and fixed (temporary files that remain on the user’s terminal until the end of the session or closing the application/browser). Fixed files remain on the user’s terminal for a period defined by the cookie or until manually deleted by the user. Cookies used by the operator’s partners of a web page, including but not limited to, users of the web page, are subject to their respective Privacy Policies.

A visit to www.LUMIVINE.CO.UK.ro can place: site performance cookies, visitor analysis cookies, geotargeting cookies, registration cookies, advertising cookies, or cookies from advertising providers.

Personal data collected through the use of cookies can only be collected to facilitate certain functionalities for the user and are encrypted in a way that makes unauthorized access impossible. Generally, an application used to access web pages allows cookies to be saved on the terminal by default. These settings can be changed so that automatic cookie management is blocked by the web browser or the user is informed every time cookies are sent to their terminal. Detailed information about the possibilities and ways to manage cookies can be found in the application’s (web browser) settings area. Limiting the use of cookies may affect certain functionalities of www.LUMIVINE.CO.UK. Cookies are essential to the efficient functioning of the Internet, helping to generate a user-friendly browsing experience tailored to each user’s preferences and interests. Refusing or disabling cookies may make some websites impossible to use. Due to their flexibility and the fact that most of the most visited and largest websites use cookies, they are almost inevitable; disabling cookies will not allow access to the most widespread and used sites, including YouTube, Gmail, Yahoo, and others.

Examples of important uses of cookies:

Content and services tailored to user preferences – categories of products and services.

Access tailored to user interests – password retention.

Retaining child protection filters regarding Internet content (family mode options, safe search functions).

Measurement, optimization, and analytics features – such as confirming a certain level of traffic on a website, what type of content is viewed, and how a user arrives at a website (e.g., through search engines, directly, from other websites, etc.). Websites conduct these usage analyses to improve the sites for the benefit of users.

Security and Privacy Concerns – Cookies are NOT viruses and use plain text formats; they are not composed of pieces of code, so they cannot be executed or auto-run. Consequently, they cannot duplicate or replicate themselves on other networks to run or replicate again. Because they cannot perform these functions, they cannot be considered viruses. However, since cookies can be used for negative purposes by storing information about users’ preferences and browsing history, both on a particular site and across multiple other sites, being used as a form of Spyware (spying on consumer activity), many anti-spyware products constantly mark cookies to be deleted during virus/spyware scanning/cleaning procedures.

Generally, browsers have integrated privacy settings that provide different levels of cookie acceptance, expiration periods, and automatic deletion after the user has visited a particular site. Since identity protection is highly valuable and represents every internet user’s right, it’s advisable to know what potential issues cookies can create. Through them, information is constantly transmitted bidirectionally between the browser and the website. If an attacker or unauthorized person intervenes in the data transmission path, the information contained in the cookie can be intercepted. Although very rare, this can happen if the browser connects to the server using an unencrypted network (e.g., an unsecured WiFi network). Other cookie-based attacks involve incorrect cookie settings on servers. It’s crucial for the user to choose the most appropriate method of personal information protection and to:

• Customize the browser’s cookie settings to reflect a comfortable level of cookie security usage.
• Set long expiration periods for storing browsing history and personal access data.
• Consider setting the browser to delete individual browsing data every time you close the browser. This is a way to access sites that place cookies and erase any visitation information upon closing the browsing session.
• Install and consistently update anti-spyware applications.

Many spyware detection and prevention applications include website attack detection. Thus, they prevent the browser from accessing websites that might exploit browser vulnerabilities or download harmful software. It’s recommended to constantly update browser programs because many cookie-based attacks exploit weaknesses in older browser versions. All modern browsers offer the option to change cookie settings. These settings are usually found in the “options” or “preferences” menu of the browser.

8. Payment by Card

When the Customer opts for online payment with a card for the value of orders, contracts, and/or agreements, the authorization and forwarding for Settlement of card acceptance transactions are exclusively carried out through the commercial company STRIPE, via the integrated solution; STRIPE PAYMENTS. STRIPE is the provider for LUMIVINE.CO.UK of electronic commerce facilitation software, meaning payment services, payment management, and anti-fraud protection.

All types of cards issued by Romanian and foreign banks under the VISA and MasterCard logos are accepted, provided that the issuing banks have activated them for online payments. Additionally, payments made through credit cards for installment payments as listed on the payment information page are accepted. Other payment methods include bank transfer or cash on delivery.

LUMIVINE.CO.UK does not request or store any information regarding the Customer’s card or bank cards; these are processed directly on the online payment service provider’s servers.

9. Online Sales Policy

9.1 Service Access

9.1.1. Access to the service is granted to any Member who owns or creates an account on the website or downloads the iOS or Android mobile application.

9.1.2. To be granted access to the service, the Member must accept the terms of the Document.

9.1.3. LUMIVINE.CO.UK reserves the right to limit the client’s access to the Service and marketing campaigns (not to include them in the promotional and loyalty campaign, to allow them to order only with advance payment, etc.) and the right to cancel orders already placed in the following cases: placing and refusing more than two orders in the cash on delivery system, more than 2 subsequently canceled orders by the Customer using the “Cancel Order” button or notification from the Customer sent in writing to the email address contact@LUMIVINE.CO.UK, or modifying orders by renouncing 20 products monthly from the placed orders, through written communication from the Customer to the email address contact@LUMIVINE.CO.UK, using offensive language, infringing intellectual property rights, etc., the access and existence of the Customer’s Account could harm LUMIVINE.CO.UK in any way. LUMIVINE.CO.UK reserves this right except in cases permitted by article 9.3.7, and any of the criteria mentioned above is met first. This right can be exercised at any time, and no notification to the Customer is required in this regard.

9.1.4. Each Member can have only one account. Sharing an account among multiple Members/Customers is prohibited.

9.1.5. In case shared accesses by multiple Customers are discovered, LUMIVINE.CO.UK reserves the right to cancel or suspend the Customer’s access to Content or Service. If orders are placed from suspended or canceled accounts, they will be automatically canceled.

9.1.6. LUMIVINE.CO.UK may refuse an order following prior notification to the Customer, without any obligations between the parties and without any party being able to claim damages, for the following situations:

Failure/invalidation of the online transaction;

Non-acceptance by the issuing bank of the Customer’s card/transaction;

Providing incomplete or incorrect data by the Customer;

The Customer’s activity may cause harm to the www.LUMIVINE.CO.UK website, LUMIVINE.CO.UK SA, and/or its partners;

The Customer uses the Service in a manner contrary to normal practices and good faith or exercises rights to harm or damage LUMIVINE.CO.UK excessively and unreasonably, contrary to good faith;

Consecutive failed deliveries due to the Customer’s fault;

Other justified reasons (e.g., placing and unjustifiably canceling more than three orders within a 30-day interval).

9.2. Products and Services

9.2.1. LUMIVINE.CO.UK may post information about products, services, and/or promotions offered by it or by any third party with which LUMIVINE.CO.UK has contracts or partnership agreements, for a certain period and within available stock limits.

9.2.2. The products and/or services purchased through the service are intended exclusively for the Customer’s personal use.

9.2.3. LUMIVINE.CO.UK may limit the purchasing capacity of certain products or services available on the site at a given time, to one or more Customers, for justified reasons.

9.2.4. All fees related to products or services presented on the site are expressed in Romanian Lei (RON) and include VAT.

9.2.5. The RRP – “Recommended Retail Price” is information from the supplier to traders regarding sales in stores, shopping centers, or any other commercial spaces online or with physical presence. These recommendations are purely informative and have no legal value, are not mandatory to apply, are not assimilated, and are not included in discounted sales, as defined by Government Ordinance 99/2000 regarding the marketing of market products and services. The RRP information is not a reference price practiced by LUMIVINE.CO.UK in its stores, and the products have not been offered for sale at this price by LUMIVINE.CO.UK.

9.2.6. Invoicing for purchased products is exclusively in RON using the information provided by the Customer in the respective form. LUMIVINE.CO.UK is not responsible for the correctness of the information provided by the Customer for the invoice or for the impossibility to deduct certain expenses due to incorrect information provided by the Customer. Invoices are issued as follows: for payments made before receiving the products and services, a down payment invoice is issued, and for payments made upon receiving the products, a final invoice is issued at the time of dispatch to the Customer (handover to the courier). For corrections (cancellations, returns), credit notes are issued. All invoices are issued and automatically recorded and included in fiscal reports. Corrections are not accepted except for those modifications of invoices made through legal methods and within legal deadlines.

9.2.7. Payment for products and/or services purchased through the service can be made online with a debit card, payment with a card for installment payments, using various mentioned cards, by bank transfer, and cash on delivery to the courier.

9.2.8. In the case of online card payments, LUMIVINE.CO.UK is not responsible/cannot be held responsible for any additional costs borne by the customer, including but not limited to currency conversion fees applied by the card’s issuing bank, if its issuance currency differs from RON. The customer bears sole responsibility for this action.

9.2.9. Cash payment or through the POS system (payment directly to the agent with the card) is a method of delayed payment for products, with a risk for LUMIVINE.CO.UK of the Customer withdrawing from the Contract. Therefore, this option is available only in certain cases and only for certain products, and LUMIVINE.CO.UK reserves all rights to apply or not this option based on internal criteria. At the time of placing the order, the Customer is informed and expressly accepts the selected/available payment method. If the Customer orders larger quantities of the same product (more than 10 products of the same type), for products delivered directly from the Manufacturer (in this case, it will be expressly mentioned in the product description on the website) or products that fall under certain internal marketing criteria (limited stock, fragile and bulky products, products requiring special handling), LUMIVINE.CO.UK offers the possibility of exclusively online card payment. For products that do not fall under the criteria mentioned above, LUMIVINE.CO.UK may offer the possibility of payment by bank transfer. The cash/POS payment option upon delivery by courier is subject to an additional charge.

9.2.10. Payment of the order in cash or POS upon delivery (by courier) is a payment method available only in certain cases and only for certain products. If the Customer has undelivered and unpaid orders, the total amount of which is equal to or greater than 5000 RON, LUMIVINE.CO.UK offers the possibility to place additional orders only with advance payment (online payment or bank transfer). This option is activated at the time of placing the order on the website. LUMIVINE.CO.UK is NOT obliged to offer the option of cash payment upon delivery (by courier) for customers with a proven history of refusing/canceling orders or who, through their activity contrary to normal practices and good faith, may cause any damage to the website www.LUMIVINE.CO.UK, the company LUMIVINE.CO.UK SA, and/or its partners.

9.2.11. The information from the sales events used to describe products, features, and weight available on the site (static/dynamic images/multimedia presentations/links to other websites, etc.) does not represent a contractual obligation on the part of LUMIVINE.CO.UK; they are for presentation purposes only. LUMIVINE.CO.UK may withdraw a product offer or modify it at any time until the order is placed, without owing damages or other penalties to any potential customer.

9.2.12. In the product images and/or services, LUMIVINE.CO.UK reserves the right to use other products (accessories, etc.) that may not be included in the costs of the respective products and will not be delivered upon purchasing the products. In this case, it is expressly mentioned in the product description which item is for sale, and it is also marked in the image.

9.2.13. In the unlikely event that LUMIVINE.CO.UK cannot fulfill part of the products, it will notify the Customer by email, offering one of the following alternatives:

a. Canceling the order or removing the undeliverable product from the order;

b. Receiving redeemable points on the site under certain conditions that can be used for product purchases only on www.LUMIVINE.CO.UK.

9.2.14. GREEN STAMP FEE – value expressed in lei, paid by LUMIVINE.CO.UK to the authorized company for collecting, transporting, and valorizing/recycling waste from electrical and electronic equipment, as provided in Government Ordinance no. 1037/2010 on waste from electrical and electronic equipment. According to the law, the green stamp fee is invoiced by LUMIVINE.CO.UK (producer) and must be borne by the end customer (user).

9.2.15. Through the “I am Eco” option, all instructions, product descriptions, documents related to the ordered products will be in digital format (in the customer’s account or by email).

9.3. Order Online

9.3.1. The customer can place orders for products available at a given time exclusively on the website, with offers being limited in time (after the indicated period, orders cannot be placed, and items are no longer visible on www.LUMIVINEro). The price displayed on the website at the time of the order will not change and is firm. For an offer that has expired, orders cannot be placed. LUMIVINE.CO.UK can change prices, offers, quantities anytime based on internal criteria (geographical location, stock availability, etc.) while respecting already placed orders/contracts. LUMIVINE.CO.UK is not obliged to keep a certain price for potential customers browsing the offers but not placing orders.

9.3.2. By finalizing the order, the customer consents that all data provided, necessary for the purchasing process, is correct, complete, and true at the time of placing the order, referred to in this document as the issued order.

9.3.3. The distance contract is considered concluded by LUMIVINE.CO.UK in Romania when the order placed by the customer is electronically confirmed by LUMINAT.RO, following the reception of all products (quantitatively and qualitatively) from that order by LUMIVINE.CO.UK (directly or through subcontractors). Moreover, before validating the customer’s order and before shipping the products, LUMIVINE.CO.UK has the right to contact the customer, by any means available/agreed upon by LUMIVINE.CO.UK (phone or email), to obtain the customer’s personal confirmation of their identification and delivery details. Customers agree that LUMIVINE.CO.UK cannot be forced to validate/deliver products to persons who have not confirmed their delivery and identification details.

9.3.4. LUMIVINE.CO.UK will unilaterally denounce and automatically cancel the order placed by the customer, even without prior notice to the customer, without any further obligation of either party towards the other, or without any party being able to claim damages from the other in the following cases:

9.3.4.1. Non-acceptance by the customer’s card-issuing bank, in the case of online payments;

9.3.4.2. Invalidating the transaction by the card processor agreed upon by LUMIVINE.CO.UK, in the case of online payments;

9.3.4.3. The delivery details (address, contact details) provided by the customer on the website are incomplete or incorrect;

9.3.4.4. The customer’s activity on the site may cause damage of any kind to LUMIVINE.CO.UK and/or its partners;

9.3.4.5. More than two consecutive failed deliveries;

9.3.4.6. For other objective reasons.

9.3.5. In case the customer cancels an order with advance payment through confirmed bank transfer or online card payment and where the customer’s card-issuing bank has authorized the transaction, this amount will be refunded by LUMIVINE.CO.UK within a maximum of 14 days from the date LUMIVINE.CO.UK becomes aware of this fact or can be converted into LUMIVINE.CO.UK points under the conditions of article 9.2.13 upon the customer’s request.

9.3.5.1. In case of termination or, as the case may be, rescission of the contract due to LUMIVINE.CO.UK’s fault, if the customer has made an advance payment through confirmed bank transfer or online card payment and where the customer’s card-issuing bank has authorized the transaction, this amount will be refunded by LUMIVINE.CO.UK within a maximum of 7 days from the moment of contract termination.

9.3.7. A placed order can only be modified in the following situations and only at the customer’s request:

a) The customer will request this in writing, sending an email to contact@LUMIVINE.CO.UK clearly stating the request and order number;

b) The customer cancels a product and notifies LUMIVINE.CO.UK before order shipment;

c) Increasing the quantity of an already existing product in an order, a product that is part of an active campaign at the time of the request for order extension;

d) Changing the delivery address;

e) Changing the payment method;

f) Changing billing details. For already issued invoices, changes regarding the legal entity/individual (replacement with a new person) cannot be made, only corrections (of the name, contact details, etc.).

9.3.8. Orders cannot be modified if the customer opts for online or bank transfer payment of their value.

9.3.9. If a customer modifies their personal data using the forms available on the website, all ongoing orders at that time will keep the data defined/accepted by the customer before the modification, taking into account, for delivery and contact, the newly modified data accordingly.

9.3.10. An order can be canceled before its shipment through the “Cancel Order” button in the customer’s account or by the customer’s written request sent via email to contact@LUMIVINE.CO.UK, clearly stating the cancellation and order number.

9.3.11. For any placed order, the customer is obligated to check and accept the contractual framework.

9.4. Phone Order

9.4.1. The customer/member cannot place phone orders. The customer/member cannot request order modifications over the phone.

9.5. Contract and Finalization

9.5.1. LUMIVINE.CO.UK will issue and send to the customer all necessary documents attesting to the purchase of products/services by the customer according to the current legislation.

9.5.2. LUMIVINE.CO.UK will inform the customer about the stage of their order’s finalization by sending an informative email to the address provided by the customer. The issued invoice will include all mandatory mentions in accordance with art. 319 of Law no. 227/2015 on the Fiscal Code and can be downloaded in pdf format from the member’s account.

9.5.3. Contractul la care se adauga documentele care atesta livrarea catre Client a coletului de catre curier (AWB semnat si Decontat) din partea LUMINAT.RO, devine Contract onorat.

9.5.4. Contractul este incheiat pe durata determinata. Acesta va fi considerat ca fiind incetat in momentul in care partile isi vor fi executat obligatiile reciproce in termenele si conditiile stabilite prin prezentul Document.

9.5.5. In cazul in care exista diferente intre numarul de produse comandate (asa cum poate fi accesata din „Contul meu”) si continutul coletului, Clientul are obligatia de a notifica LUMIVINE.CO.UK si in maximum 24 de ore de la receptia coletului telefonic sau prin e-mail catre adresa contact@LUMIVINE.CO.UK cu detaliile aferente (foto, explicatii etc.).

9.6. Shipping

9.6.1. The shipping costs for products purchased on www.LUMIVINE.CO.UK from LUMIVINE.CO.UK are as follows:

a) For orders with a total value below 250 lei, the shipping fee is 30 RON (including VAT);

b) For orders with a total value over 550 lei, shipping is free, fully covered by LUMIVINE.CO.UK. The total order cost is communicated to the customer at the time of placing the order, and the customer expressly accepts, by placing the order, the estimated shipping cost, regardless of the data used to determine this cost. Consequently, the customer cannot request a lower shipping cost after placing the order based on their own measurements or weighing of the package. LUMIVINE.CO.UK offers delivery service up to the front door of the residence/building at the delivery address specified at the time of placing the order, as long as the location’s characteristics/peculiarities allow delivery without violating the legal labor safety regulations. If delivery cannot be made without violating legal provisions, the service provider, the courier company, may refuse delivery at the front door of the residence/building.

9.6.2. The delivery time for an order is explicitly communicated upon placing it and is a range of days influenced by: transportation of goods from LUMINAT.RO’s merchandise supplier, processing times at the initial supplier’s logistics center and at LUMIVINE.CO.UK’s warehouse, working days in the month, the number of products in the order, and the processing times for each product, etc. The total delivery time can be extended by a product with a longer period, so the customer accepts that by accumulating multiple products in one order, the delivery of the products is postponed to the furthest date.

Deliveries will usually be made within the period assumed at the time of placing the order (ranging from 2 days to 8 weeks), and the customer can obtain information about the delivery status at any time. If the product can be delivered beyond the aforementioned deadline, LUMIVINE.CO.UK will immediately inform the customer by email, offering two options: the customer can either cancel (in writing) the order/product or accept the proposed new delivery date. In case payment was made in advance of delivery, the amounts paid will be fully refunded according to the law, within a maximum of 14 days from the cancellation date.

9.6.2.1. The customer has the option of choosing Express Delivery for products specially marked in this way. In the case of Express Delivery, products in stock will be shipped immediately.

9.6.2.2. If the customer orders products with Standard Delivery and products with Express Delivery, the Express Delivery products will be shipped immediately within the indicated interval, separately from the Standard Delivery products, in which case there will be two separate shipping fees. If the customer opts for Standard Delivery, the products will be shipped in full, by the initially estimated date, and shipping costs will be lower.

9.7. Quality and Warranties

9.7.1. LUMIVINE.CO.UK adheres to the warranty provisions according to the current Romanian legislation. Clear details regarding these warranties are provided by the product sheets, and no member can request an extended warranty beyond what is mentioned. The warranty applies under normal use conditions and is valid only for products purchased and paid for by the customer from LUMIVINE.CO.UK. Products benefit from a conformity warranty according to the provisions of Law 449/2003, as transposed from Directive 1999/44/EC regarding the sale of consumer goods and related warranties. If an extended warranty period is specified in the product presentation, the longer term applies. LUMIVINE.CO.UK’s liability, according to the provisions of articles 9-14 of Law 449/2003, is engaged if the lack of conformity occurs within a period of 2 years, calculated from the product’s delivery, for products with an average usage duration of at least 2 years. The warranty implies either a refund of the value for non-conforming products or their repair, for which the customer notifies the merchant in writing within the legal term; LUMIVINE.CO.UK can replace non-conforming or defective products and can offer repair for certain product categories (electronics, household appliances, gadgets, watches) sold by LUMIVINE.CO.UK that benefit from warranty support from authorized service units of LUMIVINE.CO.UK’s partners or manufacturers.

9.7.2. Non-conforming products become the property of LUMIVINE.CO.UK in situations where they cannot be replaced or repaired. The customer is not entitled to compensation or penalties for non-conforming products, and by placing the order, they declare that they accept one of the options proposed by LUMIVINE.CO.UK, which are: repairing the product, replacing the product, or refunding the value of the product/products purchased in case of non-conformity, as applicable.

9.7.3. Warranty conditions do not apply in the following cases: the product has been tampered with, repaired, and/or modified by unauthorized personnel; the product’s serial number, components, or accessories have been altered, cancelled, or removed; the product shows physical defects: dents, cracks, chips, rust, or shows signs of use in unsuitable conditions: improper power supply voltages, exposure to significant temperature and pressure variations, mishandling, liquid ingress, metals or other substances entering the equipment.

9.7.4. Clear details about the characteristic features of each product are provided on the website. Information regarding the terms and conditions of LUMIVINE.CO.UK’s warranty and general usage instructions for various types of products can be provided to the customer as a digital document, available from the customer’s LUMIVINE.CO.UK account or requested via email. If this information has not reached the customer, they can obtain it at any time by phone or email at contact@LUMIVINE.CO.UK.

9.8. Contract Cancellation and Product Returns

9.8.1. Except for the limitations of article 9.9 concerning purchases with LUMIVINE.CO.UK points, LUMIVINE.CO.UK’s customer can return the products purchased under a Contract and is entitled to receive the full amount paid for the products, in the following situations:

9.8.1.1. The products have severe damages making them non-conforming;

9.8.1.2. The delivered products are different (specifications, quantity, etc.) from the placed order;

9.8.1.3. The products have manufacturing defects;

9.8.1.4. The customer has withdrawn from the contract within 30 days from the delivery date. Thus, LUMIVINE.CO.UK extends the minimum period of 14 days provided in article 9 of the Emergency Ordinance 34 of June 4, 2014, concerning consumer rights in contracts concluded with professionals, as well as amending and supplementing some normative acts.

9.8.2. LUMIVINE.CO.UK may cover the return shipping fee for returned products (regardless of the return reason, except for abusive returns) as a loyalty procedure if using the form mentioned in article 9.8.3 point a), and the return is requested and processed through the “My Account” section on www.LUMIVINE.CO.UK. By completing the return form, the customer can select products simultaneously from one or more returnable orders (those within the maximum 30-day period). If the customer uses a different courier or delivery method (post, personal), the return address is Mangalia, Constanta County, Str. Simion Barnutiu, no. 9, and article 13 paragraph 3 and article 14 of the Emergency Ordinance no. 34 of June 4, 2014, concerning consumer rights in contracts concluded with professionals, as well as amending and supplementing some normative acts, apply. The customer is responsible for directly paying the transportation costs (shipping costs will not be covered by LUMIVINE.CO.UK, and cash-on-delivery payments for product value at the destination will not be accepted).

9.8.3. Before the withdrawal period expires, the customer informs LUMIVINE.CO.UK of their decision to withdraw from the contract. For this purpose, the customer can choose one of the following options:

a) To use the withdrawal form model available on the LUMIVINE.CO.UK website in the Returns section;

b) To make any other unambiguous statement expressing their decision to withdraw from the contract.

9.8.5. LUMIVINE.CO.UK’s customer cannot return purchased products and/or claim any other damages/reparations in the following situations:

9.8.5.1. If the return request for any of the situations mentioned in article 9.8.1 has a dispatch date of the withdrawal notification exceeding the 30-day period provided in article 9.8.2, calculated from the day following the contract fulfillment date.

9.8.5.2. If a product is returned with the reason being one of the situations mentioned in article 9.8.1, and the returned product is not in the same condition as delivered (with the accompanying documents, with all components).

9.8.5.3. If the products have been manufactured according to the specifications provided by the customer or clearly personalized.

9.8.6. The member/customer will be informed in the order placement email if the product is returnable or not and if there are costs in case of return. Products that constitute a kit/set must be returned as a kit/set.

9.8.7. In case of customer withdrawal from the contract, LUMIVINE.CO.UK shall refund all amounts received from the customer as payment, including, where applicable, delivery costs, without undue delay and in any case no later than 14 days from the date on which LUMIVINE.CO.UK is informed of the customer’s decision to withdraw from the contract according to articles 9.8.2. and 9.8.3. The refund will be made using the same payment method as used by the customer for the initial transaction, unless the customer has expressly agreed to a different payment method and provided that no fees are charged to the customer for the refund.

9.8.8. LUMIVINE.CO.UK’s customer can return the products purchased under a Contract and is entitled to receive a partial refund for the products if they are in a diminished resale value state (lacking components, having defects, missing original documentation, or other reasons altering the initial product).

9.8.9. If the customer does not properly package the returned products for protection/handling, the courier specified in the return form is entitled not to collect, at LUMIVINE.CO.UK’s expense, the goods notified for return. If the customer sends products improperly packaged for protection/handling via another method (different courier, Romanian post, personal delivery, etc.), they are responsible for any damages, defects, or incomplete items discovered upon return receipt. The above provisions do not refer to the original packaging of the products but to any packaging that, according to the courier’s standards specified on the courier’s website, is capable of protecting the products based on their specifications (material, dimensions, etc.). LUMIVINE.CO.UK reserves the right not to accept products that have been subject to unauthorized interventions, show signs of wear or excessive use, scratches, chips, dents, mechanical/electrical shocks, or products missing accessories.

9.9.3. LUMIVINE.CO.UK Vouchers – LUMIVINE.CO.UK may offer fixed-value vouchers or percentage-based vouchers, proportionally to the value of eligible products from the shopping cart, as deductible marketing expenses, through promotional campaigns, whose Regulations are displayed during the respective Campaigns on www.LUMIVINE.CO.UK. The allocation of vouchers is proportional for each eligible product based on its share in the total order. LUMIVINE.CO.UK may unilaterally modify the Regulations’ mechanism without users being able to claim damages for non-allocation or cancellation of LUMIVINE.CO.UK vouchers.

For products returned for which the fixed-value voucher mentioned above in this article was applied, the proportional used value of the voucher related to the returned product/products will be deducted from the total order value (e.g., for a 100 lei voucher applied to a 300 lei order, with all products eligible for the voucher, and a returned product worth 150 lei, 50 lei will be deducted from the voucher value, and 100 lei will be refunded to the customer).

For products returned for which the percentage-based voucher from the value of each eligible product in the shopping cart was applied, the proportional value of the voucher applied to the returned product or products’ value will be deducted (e.g., for a 100 lei shopping cart with 3 products using a 10 lei voucher, if a 50 lei product is returned (50% of the shopping cart value), 5 lei will be deducted from the voucher, and 45 lei will be refunded).

12. Fraud

12.1. LUMIVINE.CO.UK does not request from its customers or users through any means of communication (email/phone/SMS, etc.) confidential information, bank accounts/cards, or personal passwords.

12.2. The customer/member assumes full responsibility for disclosing their confidential data to a third party.

12.3. LUMIVINE.CO.UK disclaims any responsibility in case a member/customer would be/is harmed in any way by a third party claiming to be/representing LUMIVINE.CO.UK’s interests.

12.4. The customer or member will inform LUMIVINE.CO.UK about such attempts using the contact details.

12.5. LUMIVINE.CO.UK does not promote SPAM. Any member/customer who has explicitly provided their email address on the site can choose to deactivate the associated customer account.

12.6. Communications made by LUMIVINE.CO.UK via electronic means of distant communication (i.e., email) contain complete and compliant identification data of the sender or links to them at the time of content transmission.

12.7. The following purposes will be considered attempts to defraud the Site/Content and/or LUMIVINE.CO.UK. LUMIVINE.CO.UK reserves the right to initiate criminal proceedings against anyone who has attempted or achieved these goals:

12.7.1. To access any type of data of another member/customer by using an account or by any other method.

12.7.2. To alter or modify the Site’s content or any correspondence sent by LUMIVINE.CO.UK to the member/customer by any means.

12.7.3. To affect the server/server’s performance hosting the site.

12.7.4. To access or disclose to any unauthorized third party the content sent by LUMIVINE.CO.UK to the member/customer when they are not the legitimate recipient of the content.

12.8. Earning LUMIVINE.CO.UK points under the conditions of article 9.9. by using fake accounts (names that are not real, more than one account per individual, or using someone else’s identity but by another person) is considered a fraud attempt and will result in the cancellation of obtained benefits, blocking access to LUMIVINE.CO.UK websites, and reporting to relevant authorities.

Aici sunt traducerile în engleză ale secțiunilor pe care le-ați furnizat:

3. Limitation of Liability

13.1. LUMINAT.RO cannot be held liable in any way towards any Member/Client who uses the Site or Content, other than within the limits of the articles that constitute the Terms and Conditions.

13.2. If a Member/Client believes that Content sent by LUMIVINE.CO.UK violates copyright or any other rights, they can contact LUMIVINE.CO.UK for details at contact@LUMIVINE.CO.UK so that LUMIVINE.CO.UK can make an informed decision.

13.3. LUMIVINE.CO.UK does not guarantee the Member or client access to the site or service without the latter registering by following the registration steps on the site. This does not grant the right to download or modify the content, reproduce, copy, or exploit any content in any manner, or transfer any content to a third party without LUMIVINE.CO.UK’s prior written consent.

13.4. LUMIVINE.CO.UK is not responsible for the content, quality, or nature of other sites reached through links from the content, regardless of the nature of these links. The responsibility for these sites lies entirely with their owners.

13.5. LUMIVINE.CO.UK is exempt from any blame if the use of the sites and/or content transmitted to the Member or Client, through any means (electronic, phone, etc.), causes any damages to the Member, Client, or any third party involved in this content transfer.

13.6. LUMIVINE.CO.UK does not offer any direct or indirect warranties that:

13.6.1. The service will meet the client’s requirements;
13.6.2. The service will be uninterrupted, secure, or error-free;
13.6.3. The products/services obtained for free or for a fee through the service will meet the client’s requirements or expectations.

13.7. Within the provisions of the Terms and Conditions, the operators, administrators, and/or owners of the site are not in any way responsible for relationships or their consequences resulting from, but not limited to, purchases, special offers, promotions, promotions, or any other type of relationship/link/transaction/collaboration/etc. that may arise between the client or Member and anyone promoting directly or indirectly through the site.

14. Force Majeure and Unforeseen Circumstances

14.1. Except where expressly provided otherwise, neither party to an ongoing contract will be responsible for non-performance or inadequate performance, in whole or in part, of any obligations arising from the contract due to a force majeure event.

14.2. The party or legal representative invoking the aforementioned event is obliged to immediately and fully notify the other party of its occurrence and to take any measures available to limit the consequences of the event.

14.3. The party or legal representative invoking the aforementioned event is exempted from this obligation only if the event prevents them from fulfilling it.

14.4. If the event does not cease within 15 days from its occurrence date, each party has the right to notify the other party of the automatic termination of this contract without either party being able to claim any damages from the other.

14.5. The party invoking the force majeure event must prove the impossibility of performing the obligations within 30 days from the occurrence of the event but within the limits of art. 13.3.

14.6. Exceptionally (without fault of LUMIVINE.CO.UK) and due to an unforeseen circumstance (such as an accident of the carrier or supplier), the delivery of products may not be possible. In this case, the Customer may receive an activatable promotional point (at LUMIVINE.CO.UK’s option and on a case-by-case basis), which can be used unlimitedly for purchasing products from the www.LUMIVINE.CO.UK website as described in point 7.9.

15. Disputes

15.1. By using/visiting/viewing/etc. the sites and/or any content sent by LUMIVINE.CO.UK to the Member/Client by accessing and/or sending through any means (electronic, phone, etc.), the Member/Client agrees at least with the “Terms and Conditions”.

15.2. Any dispute regarding these Terms and Conditions that may arise between the Member/Client and LUMIVINE.CO.UK will be settled amicably.

15.3. Any dispute of any kind that may arise between the Member and LUMIVINE.CO.UK or its partners will be settled amicably. If this is not possible, the conflict will be resolved by the competent court, in accordance with applicable law.

15.4. Considering the provisions of Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, LUMIVINE.CO.UK offers the Member/Client the possibility to opt for out-of-court settlement of any disputes by using the European online dispute resolution platform (SOL platform), a digital tool created by the European Commission to facilitate independent, impartial, transparent, effective, quick, and fair out-of-court resolution of disputes concerning contractual obligations resulting from online sales or service contracts between a consumer residing in the Union and a trader established in the Union. In this regard, the following link to the SOL platform can be used: ODR.

15.5. If any of the above clauses is found null or invalid, regardless of the cause, this clause will not affect the validity of the other clauses.

15.6. This document has been drafted and will be interpreted in accordance with Romanian law. Applicable law – Jurisdiction This Contract is subject to Romanian law. Any disputes between LUMIVINE.CO.UK and Clients / Buyers will be settled amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Bucharest.

Here’s the translation of the provided text into English:

16. Information regarding WEEE (Waste Electrical and Electronic Equipment)

16.1. Waste Electrical and Electronic Equipment (WEEE) may contain hazardous substances that have a negative impact on the environment and human health if not collected separately.

Considering the provisions of Government Ordinance 195/2005 – regarding environmental protection and Government Ordinance 5/2015 on waste electrical and electronic equipment, Customers should take note of the following:

16.1.1. CUSTOMERS are obligated not to dispose of WEEE as unsorted municipal waste and to collect these WEEE separately;

16.1.2. Collection of these wastes (WEEE) will be carried out by the public WEEE collection service, directly by the Ecotic Association (as per points 1.3 and 1.4) and through collection centers organized by authorized economic operators for WEEE collection. You can access the collection points list at: http://www.ecotic.ro/consumatori/puncte-colectare-DEEE

16.1.3. Customers can deliver WEEE free of charge to the collection points specified at the time of purchasing a new product from the same category; thus, LUMIVINE.CO.UK implements a WEEE collection policy in a one-for-one equipment takeover system, according to current legislation, if the equipment delivered is equivalent and has the same functions as the newly supplied equipment; LUMIVINE.CO.UK CUSTOMERS can deliver equivalent WEEE by communicating this option to LUMIVINE.CO.UK at the time of ordering or upon receipt;

16.2. The symbol indicating that electrical and electronic equipment is subject to separate collection and that they have been placed on the market after 31.12.2006 is a barred wheeled bin with a cross and a black bar at the bottom, as shown in the attached image.

16.3. This pictogram indicates that WEEE must not be mixed with household waste and that they are subject to separate collection.

17. Final provisions

17.1. LUMIVINE.CO.UK reserves the right to make any modifications to these provisions, as well as any modifications to the site/its structure/service, and any content without prior notification to the Member or Customer.

17.2. Within the provisions of the Terms and Conditions, LUMIVINE.CO.UK cannot be held responsible for any errors appearing on the site for any reason, including due to changes, settings, etc., which are not made by the site administrator.

17.3. LUMIVINE.CO.UK reserves the right to introduce any type of advertising banners and/or links on any page of the site, in compliance with current legislation.

18. Contact and other information

18.1. If there are any questions or suggestions regarding LUMIVINE.CO.UK, please contact us via email at contact@LUMIVINE.CO.UK.

18.2. Any comments, questions, feedback, ideas, suggestions, or other communications or information about or related to the www.LUMIVINE.CO.UK website, its functionality, or its improvement will remain the property of SC FEMA TECH SRL.